Refund policy
At Brandlee, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
➤ Items can be returned within 30 days of receiving your order.
➤ Products must be unused, unworn, and in their original condition with all tags and original packaging.
➤ Items that show signs of use, damage, or alteration cannot be accepted.
Non Returnable Items
➤ Gift cards
➤ Final sale or clearance items
➤ Personalized or customized products
➤ Earrings and other hygiene related items (if applicable)
Refunds
➤ Once your return is received and inspected, we will notify you by email.
➤ If approved, your refund will be processed to your original payment method within 5 to 10 business days.
➤ Shipping charges are non-refundable unless the item received is defective or incorrect.
Exchanges
➤ We replace items only if they are defective, damaged, or you received the wrong product.
Return Shipping
➤ Customers are responsible for return shipping costs unless the return is due to our error.
For any return request, please contact us before sending your item.
Email: support@brandlee.com